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Frequently asked questions

Please see below a list of the most common questions. If you’re still finding trouble, please do send us a message.

Ordering Questions
What payment methods are available?

You are able to use all major credit and debit cards to make purchases.

Is there a minimum order?

No - however the delivery price is constant, regardless of how many items you buy, so we would recommend buying more than one. The more you buy, the more you save!

Is there a maximum order?

Most of the time, absolutely not! In fact the way to use EeBria most efficiently is to stock up on products from a single brewery, cidery or vitner to combine the shipping costs as we have a flat fee per producer no matter how many bottles you buy.

Sometimes however, when we secure special exclusives or a product is in very limited quantity in the first place, the producer will ask us to help them get the drink out to as many people as possible, by limiting the number of bottles that any single person can purchase. This is relatively rare, but happens with very special mixed cases (e.g. the Rainbow Project) and some annual releases (e.g. Good King Henry). It is always made very obvious on the product page if there's any restriction on how many you can buy.

If you see a warning sign on the product page when you order stating a maximum per order or per person, please do follow the instructions. We may be unable to restrict the number of items you can place into your basket, but the brewery will only ship out the maximum permitted and we'll simply refund you for the bottles which were not sent out.

Is payment safe?

Yes, very safe. We use RealEx as the payment gateway on our site. All card payment information is entered on their site, so we never have access to it and they use the most up to date security software to ensure your data is secure.

Delivery Questions
How much is Delivery?

Delivery is a flat rate of £5.99 per brewery regardless of volume purchased. This means that EeBria becomes even better value the more you buy!

However because we're a marketplace, the beer is collected from the brewery and sent straight to your home. This means we have to pay for delivery from each dispatch address and we have to pass this cost on to the buyer. If you buy from more than one producer, it means that delivery is from more than one location, so you will need to pay £5.99 for every supplier in your basket.

If you live outside of Parcelforce Zone 1, we sadly have to charge a higher delivery fee. Zone 2 of the UK (Highlands and Islands of Scotland) is charged at £12.99 - Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. Zone 3 of the UK (Northern Ireland, Isle of Man and Scilly) is charged at £18.99 - Postcodes BT, IM, TR21-25.

Why do you charge a higher delivery charge for multiple producers?

EeBria is a marketplace. When you buy on EeBria you are buying from a specific producer, who sends the drinks straight to your home. If you buy from more than one producer, then we need to ship more than one parcel to you - hence the need for increased delivery charges.

The best way to use our site is to buy from a small number of producers at a time but make sure you choose a large selection of their range, to really get to know the brewery and what they have to offer.

If you're looking to mix and match your breweries and not just your beer styles then you might prefer to join our mixed case subscription club: Try the Discovery Club

How can I change my delivery address?

To change the address that you're sending to, after an order is processed, please contact customer services. Please don't change the address on your account which is associated with your billing details. This address is linked to our customer verification processes and changing it from your correct home address will cause issues with any future orders.

How long does delivery take?

Delivery can be as quick as the next working day, however we advise that you order at least 4 working days in advance of any event.

The speed of delivery depends largely on the producer and how quickly they can dispatch the items in your order. Most producers have boxes ready to collect on the same or the next working day and we ask all our producers to adhere to a 48 hour window (exc weekends) for shipping. However, as the producers we work with can be very small teams issues can occur such as staff being unexpectedly on holiday or off sick, or there may a problem in their warehouse. If there is any delay we will get in touch with the producer to find out what's happening and we will keep you informed and pass on any reasons for the delay and their apologies.

You should receive a notification when an item is shipped out from the producers location. Orders are sent out on a next day delivery service so once dispatched you should expect to receive your products the next working day.

If you have an urgent deadline, please email us on customerservice@eebria.com and we will be able to confirm if delivery will be possible.

Please bear in mind that if you've bought from multiple producers, the parcels may arrive on different days, depending on how quickly each producer processes their order.

If there is a reason to believe that your delivery may be delayed, we will inform you by email and advise you of your options.

For pre-order events such as Christmas or special releases, there may be information provided on the product page, visible at the time of ordering which will inform you when the products are likely to be shipped out.

How do I track my order?

All parcels are shipped with Parcelforce. We will send you the tracking code when the order is shipped. You can then get updates on the status of your order in our My Account section, or you can get more detailed information from ParcelForce directly.

Can we select a delivery slot / do you deliver on Saturdays?

We do not offer the ability to choose a delivery slot, however ParcelForce do deliver on Saturdays so you may get a Saturday delivery. If you're not in when the delivery happens, you will be able to rearrange, or collect it from a nearby collection point (e.g. Post Office)

When is the deadline for Christmas and New Year shipping?

For our full shipping deadlines please click here.

Packaging Questions
How do I know my order will arrive in tact?

We can never 100% guarantee this, as shipping glass also has some level of risk. However, we use very robust courier safe packaging, so have a very low breakage rate. You can find out more, including a video of a box of beer being dropped 5 metres here.

Do you offer international shipping?

At present EeBria only ship to the UK, however, we are looking to open up shipping to more countries, so keep checking back!

Potential Seller Questions
I'm a producer and am interested in selling on your site

Great! You can find out more about selling on EeBria and our wholesale platform EeBriaTrade here. Once you've filled in your details somebody from our Operations team will be in touch shortly.

Questions about EeBria
What makes EeBria different?

EeBria.com is a marketplace. What that means is that you are buying direct from the brewery, so we don't buy beer in bulk and use our own warehouse, we use clever technology and partnerships with the breweries to do things differently to other bottle shops.

With us, the brewery gets more of the retail price than through conventional methods, and you get great beer cheaper and in the best and freshest possible condition.

We have an incredibly large range of beers available, including specials and one offs, plus hard to get beers. We work with breweries from all over the country, some so small that you wouldn't perhaps have heard about them any other way and we have a team of experts who help curate the beers on offer so that there's no bad beer available on our site.

It's incredibly easy to order online, we think the site is simple to use and everything is automated including updates right up to delivery.

Do you have a taproom?

Yes, our taproom opens most Saturdays between 11am and 5pm. For more information please click here.

How do I know if what I'm buying tastes good?

EeBria is a curated marketplace, meaning that the producers on the site have been selected by the EeBria team. All producers and drinks are a great example of the craft and they truly care about the drink you're buying. Of course, some drinks may not to be to your taste, but we make sure we provide accurate tasting notes direct from the producer themselves so that you can judge if that drink will be suitable for you.

If it sounds good to you, then it almost certainly will be a drink you'll love!

I need to contact you!

If you can't find the answer in our FAQs, then you can contact us on customerservice@eebria.com or by clicking the contact us button on the right hand side.

Why don't you have my favourite producer?

We work hard behind the scenes to get the most amazing range of drinks available in the UK on our site. We're also very carefully curated so we pick and choose all our producers very carefully. However if you're looking for something specific which you love, we may not be aware of the producer, they might no be able to work with us for logistical reasons, or they may not be interested in being on the site (madness, we know). Please feel free to drop us an email to info@eebria.com with suggested producers, but also why not tell the producer to get in touch!

Do you have a press / PR department?

Yes, please visit the EeBria Press Room, by clicking here.

Subscription Questions
Where do I find info about the Subscription Clubs?

We have two subscription clubs, which you can join for just one month or on a recurring basis which you can cancel at any time. For more information please click here.

How do I cancel my subscription

To cancel a subscription, please email us on customerservice@eebria.com, with your Subscription ID. We would also be grateful for any feedback you may have as to why you would like to cancel, so we can reflect this in future subscription boxes.

Order Issues
The delivery I received is not what I ordered/broken/spoiled?

We're sorry to hear that you've had an issue! Please contact our customer services on customerservice@eebria.com and if possible include a photograph of the products received. We will then get in touch to make arrangements for getting the correct/replacements items sent out to you or we'll apply our returns policy to put things right.

I don't like my beers - what do I do?

We're sorry to hear that your beer isn't all that you hoped. If you think there's something wrong with the beers then please contact our customer services on customerservice@eebria.com and we'll look into it for you and make sure we fix it on the rare ocassion an item is spoiled.

If the beer just wasn't to your particular taste then don't be put off by just the one beer, try to keep an open mind and enjoy the rest of the box if you can. EeBria is all about discovery and trying new things so we encourage people to experiment with new spirits or beer styles and try new producers to support the UK's growing talent. However taste is very subjective and while we're confident in the quality of our marketplace goods it's difficult to keep everyone happy all of the time! Make note of the styles and recipes which are your favourites and what isn't quite working for you too, that way you have a better idea of your personal style for future beer buying. We're always here to help if you want advice on your next order to help you find something that really works for your tastebuds. We also love hearing your feedback so please let us know what you think with any order, good or bad.

My drink has got bits in it

This can be normal. The majority of beers on our site will be "bottled conditioned". This is a process used at the bottling stage by many brewers. The bits or sediment are usually the brewers yeast, which has been added to the bottle just before capping.

There can be similar reasons for our other products, but if you are in any doubt, please contact us on customerservice@eebria.com.