Please see below a list of the most common questions. If you’re still finding trouble, please do send us a message.
- What payment methods are available?
You are able to use all major credit and debit cards to make purchases.
- Is there a minimum order?
No - however the delivery price is constant for each producer you buy from, regardless of how many items you buy. So we would recommend buying in batches from each producer at a time - or getting great deals with mixed cases. The more you buy, the more you save!
- Is there a maximum order?
Most of the time, absolutely not! In fact the way to use EeBria most efficiently is to stock up on products from a single brewery, cidery or vitner to combine the shipping costs as we have a flat fee per producer no matter how many bottles you buy.
Sometimes however, when we secure special exclusives or a product is in very limited quantity in the first place, the producer will ask us to help them get the drink out to as many people as possible, by limiting the number of bottles that any single person can purchase. This is relatively rare, but happens with very special mixed cases (e.g. the Rainbow Project) and some annual releases (e.g. Good King Henry). It is always made very obvious on the product page if there's any restriction on how many you can buy.
If you see a warning sign on the product page when you order stating a maximum per order or per person, please do follow the instructions. We may be unable to restrict the number of items you can place into your basket, but the brewery will only ship out the maximum permitted and we'll simply refund you for the bottles which were not sent out.
- Is payment safe?
Yes, very safe. We use RealEx as the payment gateway on our site. All card payment information is entered on their site, so we never have access to it and they use the most up to date security software to ensure your data is secure.
- Can I add a gift message?
Yes, you can add your own personal message to any order. When on the Order Summary page, please tick the gift message box to write your message. The order paperwork will come with this message as well as have the prices of the items removed, so they won't know how much you paid.
- What happens if I buy multiple mixed cases from one seller?
It's worth noting that our systems will look to save packaging and be the most environmentally friendly possible when booking in the packages and shipping for any order. This can mean if you buy multiple 'mixed cases' on the site that we'll combine them together in a single box if this is possible. So if you order 2 x 6 bottle cases, it's likely you'll receive a single box of 12 beers, 6 of each 'mixture'. If this is something that you actively want to avoid - perhaps as you want to give the smaller cases away individually as gifts, please drop customer services a line at the time of ordering so we can override this setting for you.
- How much is Delivery?
Delivery is a flat rate of £5.99 per brewery regardless of volume purchased. This means that EeBria becomes even better value the more you buy!
However, because we're a marketplace, the beer is collected from the brewery and sent straight to your home. This means we have to pay for delivery from each dispatch address and we have to pass this cost on to the buyer. If you buy from more than one producer, it means that delivery is from more than one location, so you will need to pay £5.99 for every supplier in your basket.
- Why do you charge a higher delivery charge for multiple producers?
EeBria is a marketplace. When you buy on EeBria you are buying from a specific producer, who sends the drinks straight to your home. If you buy from more than one producer, then we need to ship more than one parcel to you - hence the need for increased delivery charges.
The best way to use our site is to buy from a small number of producers at a time but make sure you choose a large selection of their range, to really get to know the brewery and what they have to offer.
If you're looking to mix and match your breweries and not just your beer styles then you might prefer to join our mixed case subscription club: Try the Discovery Club
- How can I change my delivery address?
To change the address that you're sending to, after an order is processed, please contact firstname.lastname@example.org. However, please note we shall be unable to change the delivery address once the order has been dispatched. Changing the delivery address may also add an extra day onto the delivery timeline.
Please don't change the address on your account which is associated with your billing details. This address is linked to our customer verification processes and changing it from your correct home address may cause issues with any future orders.
- How long does delivery take?
Delivery can be as quick as the next working day; however we advise that you order at least 4 working days in advance of any event.
The speed of delivery depends largely on the producer and how quickly they can dispatch the items in your order. Most producers have boxes ready to collect on the same or the next working day and we ask all our producers to adhere to a 48 hour window (exc weekends) for shipping. However, as the producers we work with can be very small teams issues can occur such as staff being unexpectedly on holiday or off sick, or there may a problem in their warehouse. If there is any delay we will get in touch with the producer to find out what's happening and we will keep you informed and pass on any reasons for the delay and their apologies.
You should receive a notification when an item is shipped out from the producers location. Orders are sent out on a next day delivery service so once dispatched you should expect to receive your products the next working day.
If you have an urgent deadline, please email us on email@example.com and we will be able to confirm if delivery will be possible, however we're still unlikely to be able to make any firm promises as delivery is not entirely within our control.
Please bear in mind that if you've bought from multiple producers, the parcels may arrive on different days, depending on how quickly each producer processes their order.
If there is a reason to believe that your delivery may be delayed, we will inform you by email and advise you of your options.
For pre-order events such as Christmas or special releases, there may be information provided on the product page, visible at the time of ordering which will inform you when the products are likely to be shipped out. Please add the 4 working days on top of the shipping date to calculate the likely arrival window for your order.
For some special releases, the volume of orders may overwhelm the brewery, who are often just small teams. This means that sometimes they have to spread the boxing and shipping of orders out over a longer period of time than normal. Where we can envisage this happening in advance we'll clearly make a note on the item page so that you can factor in additional time when making your decision to buy or not.
- How do I track my order?
Most of our parcels are shipped with ParcelForce, the rest with UPS/CSM. We will send you the tracking code when the order is shipped. You can then get updates on the status of your order in our My Account section, or you can get more detailed information from ParcelForce or UPS/CMS directly.
- What happens if I'm not in?
If you're not in for the delivery then ParcelForce or UPS/CSM will handle the order in their normal fashion. They might attempt to deliver to a neighbour, or they will leave a card for you to arrange an alternative collection. If they've failed to deliver to you multiple times, they may leave your parcel at your local post office, or depot for collection. If you don't get the failed delivery card or need help tracking your order then contact firstname.lastname@example.org and we'll try to help.
We recommend if possible that you use an address for delivery which can take parcels at any time during normal delivery hours, perhaps an office address if convenient.
We cannot be responsible or offer refunds if you are unable to take the delivery from ParcelForce or UPS/CSM and delivery is within the time frames advised per the website so please plan ahead carefully for holidays!
- Can we select a delivery slot / do you deliver on Saturdays?
We do not offer the ability to choose a delivery slot as this sadly isn't a service available from our courier. We use as standard a next day delivery service which means it should be with you the next working day after it is collected from the producer. We don't have a Saturday delivery service formally included, however ParcelForce or UPS/CSM do deliver on Saturdays so you may at their discretion get a Saturday delivery made to you. If you're not in when their first attempted delivery occurs, you'll be able to rearrange, or collect it from a nearby collection point (e.g. Post Office or UPS collection point)
- How do I know my order will arrive intact?
We can never 100% guarantee this, as shipping glass also has some level of risk. However, we use very robust courier safe packaging, so have a very low breakage rate.
If there's a problem with your order and you're one of the unlucky people who experience a broken delivery, then of course contact email@example.com we can help. Please check our terms and conditions carefully if you're a collector and the physical appearance of the items are the most important thing for you. We can't guarantee the aesthetic condition of items after transit, just in case there's some bumps and scratches along the way!
You can find out more, including a video of a box of beer being dropped 5 metres and surviving unscathed here.
- Do you offer international shipping?
Currently we only ship within the UK, but, we are looking to open up shipping to more countries, so keep checking back!
- Why so much cardboard?
We have to tread a fine line between getting fragile items to you through the postal systems without incident and also reducing the carbon foot print too. The boxes may seem to have a lot of packaging but they are also extremely robust so that we don't have to send out many replacements which would also be very wasteful. We use our tech to calculate the minimum number of boxes we can use for any order, and the system will combine packages together automatically if you order smaller sets of beers from the same producer. We recommend that you buy in multiples or 6 or 12 bottles if you want to make sure your box is fully packed so the cardboard is all utilised. They are 100% recyclable of course.
Overall we like to think that EeBria is a friendly way to buy drinks as they only make a single journey from where they are made to your door, without any middle men and unnecessary journeys in between.
- I'm a producer and am interested in selling on your site
Great! You can find out more about selling on EeBria and our wholesale platform EeBriaTrade here. Once you've filled in your details somebody from our Operations team will be in touch shortly.
- What makes EeBria different?
EeBria.com is a marketplace. What that means is that you are buying direct from the brewery, so we don't buy beer in bulk and use our own warehouse, we use clever technology and partnerships with the breweries to do things differently to other bottle shops.
With us, the brewery gets more of the retail price than through conventional methods, and you get great beer cheaper and in the best and freshest possible condition.
We have an incredibly large range of beers available, including specials and one offs, plus hard to get beers. We work with breweries from all over the country, some so small that you wouldn't perhaps have heard about them any other way and we have a team of experts who help curate the beers on offer so that there's no bad beer available on our site.
It's incredibly easy to order online, we think the site is simple to use and everything is automated including updates right up to delivery.
- Do you have a taproom?
Yes, our taproom opens most Fridays between 5pm-9pm and Saturdays between 11am and 8pm. For more information please click here, but pop along any weekend to try some great beers with our team who are always happy to offer advice and recommend products from our fridges as well as on the website.
- How do I know if what I'm buying tastes good?
EeBria is a curated marketplace, meaning that the producers on the site have been selected by the EeBria team. All producers and drinks are a great example of the craft and they truly care about the drink you're buying. Of course, some drinks may not to be to your taste, but we make sure we provide accurate tasting notes direct from the producer themselves so that you can judge if that drink will be suitable for you.
If it sounds good to you, then it almost certainly will be a drink you'll love!
- I need to contact you!
If you can't find the answer in our FAQs, then you can contact us on firstname.lastname@example.org or by clicking the contact us button on the right hand side.
- Why don't you have my favourite producer?
We work hard behind the scenes to get the most amazing range of drinks available in the UK on our site. We're also very carefully curated so we pick and choose all our producers very carefully. However if you're looking for something specific which you love, we may not be aware of the producer, they might no be able to work with us for logistical reasons, or they may not be interested in being on the site (madness, we know). Please feel free to drop us an email to email@example.com with suggested producers, but also why not tell the producer to get in touch!
- Do you have a press / PR department?
Yes, please visit the EeBria Press Room, by clicking here.
- Where do I find info about the Subscription Clubs?
We have three subscription clubs, which you can join for just one month or on a recurring basis which you can cancel at any time. For more information please click here.
- How do I cancel my subscription?
To cancel a subscription, one you've received all your prepaid boxes, please email us on firstname.lastname@example.org, with your Subscription ID. We would also be grateful for any feedback you may have as to why you would like to cancel, so we can reflect this in future subscription boxes.
- The delivery I received is not what I ordered/broken/spoiled?
We're sorry to hear that you've had an issue! Please contact our customer services on email@example.com as soon as possible after receiving the item and if possible include a photograph of the products received. We will then get in touch to make arrangements for getting the correct/replacement items sent out to you or we'll apply our returns policy to put things right.
If there's a problem with the quality of the drink itself please don't throw it away, as the producers often want to get as much information as possible for their quality control and might want us to arrange the return so they can find out what's gone wrong on their side!
- I don't like my beers - what do I do?
We're sorry to hear that your beer isn't all that you hoped. If you think there's something wrong with the beers then please contact our customer services on firstname.lastname@example.org and we'll look into it for you and make sure we fix it on the rare occasion an item is spoiled. We immediately get in touch with the producer if there's a problem with the contents of any bottles and then we work with them to resolve the issue for you if there is a problem with the way it tastes. All our producers are proud of what they make so are always keen to help fix the problem if the drink provided wasn't up to their normal standards.
If the beer just wasn't to your particular taste then don't be put off by just the one beer, try to keep an open mind and enjoy the rest of the box. EeBria is all about discovery and trying new things so we encourage people to experiment with new spirits or beer styles and try new producers to support the UK's growing talent. However taste is very subjective and while we're confident in the quality of our marketplace goods it's difficult to keep everyone happy all of the time!
Make note of the styles and recipes which are your favourites and what isn't quite working for you too, that way you have a better idea of your personal style for future beer buying. We're always here to help if you want advice on your next order to help you find something that really works for your tastebuds. We also love hearing your feedback so please let us know what you think with any order, good or bad.
- My drink has got "bits" in it
This can be normal, especially if the beer has been bottle conditioned. The "bits", or sediment are usually the brewer's yeast and if so is perfectly safe to drink, or you can pour carefully into a glass to keep it in the bottle (some people prefer to mix it in for flavour!). If you want to send us a photo to check if the sediment seems excessive, of course let us know using email@example.com.
- There's a problem with my merchandise order
If you have purchased something other than drinks from one of our producers, like a T-shirt for example, but it isn't as you expected then we have a slightly different returns policy. If the item isn't as described, the producer sent the wrong size or colour perhaps, let us know immediately and we'll get in touch with the brewery to see if they can arrange a replacement item. The producer may ask you to return the original item to them and we'll provide details on how to do that.
If you simply don't like the item, perhaps it doesn't fit you as you hoped, you're welcome to return the item for a full refund, if you follow our merchandise returns process and cover the return postage costs. Let us know what you want to return, we'll let the brewery know to look out for this and we will arrange the refund to your card as soon as we can establish it is safely back with them. We recommend taking the returned item direct to the post office, in sensible packaging (a large EeBria box may be unnecessarily expensive) and paying for tracked delivery just to be sure it gets where it needs to go.
If you need any help on this, please contact us on firstname.lastname@example.org.